Terms of service

Ordering from SCHMETZneedles.com is as easy as 1-2-3-Click! Our online store makes it easy for you to purchase from us. Our web store provides complete security for your credit card and order information. We ship orders quickly.

Can't find what you're looking for? Please e-mail us and we'll do our best to answer your questions quickly.

Mailing Address:

SCHMETZneedles.com
699 Executive Drive
Willowbrook, IL  60527

email:  orders@schmetzneedles.com

  • FREE Shipping (contiguous USA only) on orders over $30.
  • Secure On-Line Ordering.
  • We accept Visa, MasterCard, Discover, American Express, and PayPal.
  • NO PHONE OR MAIL ORDERS. Please use our secure online ordering system. If you have specific questions please send an email to orders@schmetzneedles.com or contact your local dealer.
  • Loose pack needles may be substituted for out-of-stock carded needles (and vice versa). Loose pack needles are identical to the carded version except for the card. Needle quality is identical.
  • Stock Appearance — Carded needles with the older packaging may be substituted depending upon availability. Older carded needles are identical to the current carded version except for the card. Needle quality is identical.
  • Out-of-stock items will not be back-ordered. Your order will ship with available items and your credit card will be billed the appropriate amount for the actual items shipped.
  • Items may be discontinued without notice. While we try to remove obsolete/discontinued items on a timely basis, there may be times when we aren't fast enough to remove them before your order. We will notify you via email of our inability to supply the discontinued item.
  • Emailed questions are answered Monday through Friday between 8:30 AM and 3:00 PM CST.
  • Email: orders@schmetzneedles.com. Include your name, order number (if applicable), and all pertinent information.
  • No returns or exchanges after 30 days. Needles must be returned in original, unused condition.
  • Shipping charges are not refundable.
  • Industrial needles cannot be returned or exchanged if the original SCHMETZ seal on the plastic container is broken or missing.
  • Special-order industrial needles cannot be returned or exchanged.
  • Prices and information are subject to change without notice.
  • Not responsible for typographical errors.
  • All sales are final.